Vitamin C-20 Gel [Retail]
RETURN & REFUND POLICY
It is the policy of Benev to accept only returned goods that are accompanied by a Return Authorization (RA) number. Without the RA number there is no efficient way to track the returned goods through the Benev Quality Assurance and Accounting Systems to insure the correct handling of the return transaction. To obtain an RA number please call Benev at 1-888-432-3638 or 949-457-2222 and ask for Customer Service.
- Any issues dealing with damaged or missing product as the result of the shipping process must be reported to Benev within five (5) days of delivery. Please contact Customer Service immediately with details. Replacement product will be shipped along with shipping call tags for the return of the damaged items. Your account will be billed for the replacement product and then credited once the returns are received at Benev. Shipping will be paid by Benev.
- Benev products, returned by your patients through your office for exchange or refunds, will be replaced or exchanged once the product is received at Benev. The returned product container must be at least half full. Shipping will be paid by Benev.
- Beyond 45 days from the date of shipment, returned resalable products, defined as unopened product in clean undamaged outer packaging, are subject to a 30% restocking fee. The cost for shipping will be charged to the customer. Benev will not accept product returns beyond six (6) months from the date of shipment.
Shipping is within the United State only. For International orders, please contact us direclty to connect you with one of our Global Distributors.
BENEV orders ship out Monday-Friday via FedEx Ground.
Orders over $500 receive Free Shipping
Delivery to U.S. only. Excludes weekends and holidays. In-stock items only.
Orders received on Saturday and Sunday will be processed by close of business Tuesday.
Shipping Restrictions: Refused Packages. A $15 Non-Delivery Fee will be charged for refused shipments. The Non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund or store credit.
Processing Time: All orders are processed within 24-48 hours of being placed. Orders received on Saturday and Sunday will be processed by close of business Tuesday.
Domestic Delivery Time - Standard Shipping: Orders shipped to the western U.S. can be expected within 3-5 business days. Orders shipped to the eastern U.S. generally take 5-8 business days. Please note free shipping does not include weekends and holidays. For quicker delivery, guaranteed overnight and 2-day shipping services are available. All delivery times are estimates. The total time needed to deliver your package may be longer. BENEV is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.
Overnight and 2-day Shipping: For quicker delivery, guaranteed Next Day and 2nd Day shipping services are available.
United States Postal Service (USPS): USPS is required for all deliveries to PO Boxes and military addresses. We cannot guarantee replacement of lost packages shipped via USPS.
DOT restricted: DOT restricted including items that are pressurized or flammable, must be shipped via Standard Ground in accordance with the Department of Transportation.
Freight Forwarders: BENEV doesn't ship to freight forwarders or addresses outside the United States. We reserve the right to cancel all orders shipping to a freight forwarder.
Out of Stock: If an item in your order is out of stock Please make sure to Yourself to our subscription list, so that you may be notified of all updates.
In accordance with U.S. federal holidays, our warehouse will be closed on the following days of the 2020 calendar:
Monday, January 1st — New Year's Day
Monday, May 28th — Memorial Day
Wednesday, July 4th — Independence Day
Monday, September 3rd — Labor Day
Thursday, November 22nd — Thanksgiving Day
Friday, November 23rd — The Day After Thanksgiving Day
Monday, December 24th — Christmas Eve
Tuesday, December 25th — Christmas Day
Monday, December 31st — New Year's Eve
Tuesday, January 1st — New Year's Day